https://helpforum.sky.com/t5/Account-Billing/Account-credit/m-p/5149921#M274990 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4544471">@Bubbles1265</a>&nbsp;<BR />We are customers on here and this is a <STRONG>customer <span class="lia-unicode-emoji" title=":right_arrow:">➡️</span> customer</STRONG> discussion forum where we try to help other Sky customers. I’m afraid you aren’t communicating with Sky by posting on here.</P> <P>&nbsp;</P> <P><SPAN>Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process is unavallable and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.</SPAN></P> Mon, 24 Nov 2025 10:23:31 GMT Daniel0210 2025-11-24T10:23:31Z https://helpforum.sky.com/t5/Account-Billing/Account-credit/m-p/5149918#M274988 <P>My account is in credit after cancelling. I was told by Sky last week that the amount would be refunded within a week. I just need an update on this.</P> Mon, 24 Nov 2025 10:19:44 GMT https://helpforum.sky.com/t5/Account-Billing/Account-credit/m-p/5149918#M274988 Bubbles1265 2025-11-24T10:19:44Z https://helpforum.sky.com/t5/Account-Billing/Account-credit/m-p/5149921#M274990 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4544471">@Bubbles1265</a>&nbsp;<BR />We are customers on here and this is a <STRONG>customer <span class="lia-unicode-emoji" title=":right_arrow:">➡️</span> customer</STRONG> discussion forum where we try to help other Sky customers. I’m afraid you aren’t communicating with Sky by posting on here.</P> <P>&nbsp;</P> <P><SPAN>Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process is unavallable and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.</SPAN></P> Mon, 24 Nov 2025 10:23:31 GMT https://helpforum.sky.com/t5/Account-Billing/Account-credit/m-p/5149921#M274990 Daniel0210 2025-11-24T10:23:31Z