topic Re: I did not make this account in Account & Billing

I did not make this account

Ididntsignup — Sun, 23 Nov 2025 20:10:08 GMT

So, I received an email yesterday asking to verify the account that was made. I thought nothing off it and ignored it. Then, I began to receive more emails, informing me that a device was on the way.
I cannot call anybody from this company as I do not reside within the country or region.
How do I cancel this account or at least get it so the person that has requested this device and product is fully responsible and received the communications for it.

Re: I did not make this account

caesarome — Sun, 23 Nov 2025 20:31:44 GMT

@Ididntsignup

Where abouts do you live ?

Re: I did not make this account

Ididntsignup — Sun, 23 Nov 2025 20:33:37 GMT

Canada.

Re: I did not make this account

MightyQuinn — Sun, 23 Nov 2025 20:42:41 GMT

Hi @Ididntsignup It definitely sounds like scammers and identity theft. Is it your name or has somebody simply put in the wrong email address. Has somebody hacked into your email address?

https://www.sky.com/help/articles/account-takeover

Re: I did not make this account

TimmyBGood — Sun, 23 Nov 2025 20:55:24 GMT

@Ididntsignup wrote:

Canada.

It would be unusual for a scammer to set up such an account because they cannot have devices delivered anywhere but the UK and Republic of Ireland.

Re: I did not make this account

caesarome — Sun, 23 Nov 2025 22:01:30 GMT

@Ididntsignup wrote:

Canada.

@Ididntsignup

So the next question is, what has brought you to this Sky website in the UK so what account has been set up and where ?