topic Re: Sky equipment returned in Account & Billing

Sky equipment returned

JF201 — Tue, 13 May 2025 16:03:45 GMT

I returned my sky mini box in January despite this still getting emails and messages saying I'll be charged for the equipment I I have returned I've called Sky numerous times and each time they say it has been solved but it never is I don't know what else to do I've tried all that I know

Re: Sky equipment returned

Daniel0210 — Tue, 13 May 2025 16:12:39 GMT

@JF201
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Sky equipment returned

JF201 — Tue, 13 May 2025 17:35:29 GMT

I did keep my proof of purchase but it's been a long time lapsed I've missed laid it ?

Re: Sky equipment returned

Daniel0210 — Tue, 13 May 2025 17:52:24 GMT

@JF201

To see if they can still help you I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky equipment returned

Greenfingers001 — Wed, 14 May 2025 08:25:54 GMT

Thanks for escalating this. We’ve sent @JF201 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Sky equipment returned

KD1962 — Tue, 17 Jun 2025 08:35:25 GMT

Where did you send it to? I cannot see where to send my sky broadband box back to?

Re: Sky equipment returned

caesarome — Tue, 17 Jun 2025 08:40:21 GMT

@KD1962

If you have cancelled then Sky usually sends packaging out near the end of the cancellation notice period of 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: Sky equipment returned

AJSharp — Mon, 03 Nov 2025 08:05:05 GMT

Me too, it's so bloody annoying. Making me really hate SKy.

Re: Sky equipment returned

AJSharp — Mon, 03 Nov 2025 08:06:23 GMT

Ive already sent mine and they've still charged me.

Re: Sky equipment returned

Daniel0210 — Mon, 03 Nov 2025 08:07:55 GMT

@AJSharp

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

Re: Sky equipment returned

gustavo1 — Sat, 22 Nov 2025 14:27:35 GMT

I’ve already returned my Stream puck, and I have proof of delivery, yet I’m still getting letters and emails demanding that I return it. I am now stuck on hold with Sky again.

The service has been absolutely unacceptable. There’s never anyone available to answer the phone, and every call ends up in the same pointless automated loop with no human support whatsoever. It’s exhausting and completely unnecessary.

The whole experience — from the product to the support — has been deeply disappointing. Sky needs to sort this out urgently, because customers shouldn’t have to fight this hard over something so simple.

Re: Sky equipment returned

Dorka — Tue, 27 Jan 2026 18:32:24 GMT

Could someone contact me please, I have returned the sky box but keep getting messages that I will be charged for it as it wasn't received, when I track it, it was delivered

Re: Sky equipment returned

Daniel0210 — Tue, 27 Jan 2026 18:34:12 GMT

@Dorka
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

The returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Community Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Sky equipment returned

Dorka — Tue, 27 Jan 2026 18:49:31 GMT

Yes I got the proof of postage

Re: Sky equipment returned

Daniel0210 — Tue, 27 Jan 2026 18:52:27 GMT

@Dorka
I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky equipment returned

lainys — Tue, 27 Jan 2026 19:34:48 GMT

Hello Daniel0210,

I've replied to Dorka.

Thank you ^Lainy