Promise to pay

Dianna1989 — Sat, 22 Nov 2025 10:59:29 GMT

I want to get my tv bk on and do a promise to pay i am due to be payed on the 28th November which is when I will pay my bill in full

Re: Promise to pay

PandJ2020 — Sat, 22 Nov 2025 11:03:30 GMT

We're other customers here so cannot offer you a promise to pay.

Sky do not generally offer one either.

Re: Promise to pay

Daniel0210 — Sat, 22 Nov 2025 11:04:31 GMT

@Dianna1989
If your services are restricted Sky won’t reinstate them until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

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