https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5148029#M274823 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4542427">@Karasuuu</a>&nbsp;</P> <P>Can we ask what the credit is for?<BR /><BR /></P> <P><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>if it's for automatic compensation this is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day) which will be used towards future payments.<BR /><BR /></P> <P><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>if it's following you cancelling your subscription refunds&nbsp;<SPAN>should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.</SPAN></P> Sat, 22 Nov 2025 04:20:22 GMT Daniel0210 2025-11-22T04:20:22Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5147991#M274822 <P>Is there any way to get a refund of a credit balance back to my bank account?</P> Fri, 21 Nov 2025 22:52:09 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5147991#M274822 Karasuuu 2025-11-21T22:52:09Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5148029#M274823 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4542427">@Karasuuu</a>&nbsp;</P> <P>Can we ask what the credit is for?<BR /><BR /></P> <P><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>if it's for automatic compensation this is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day) which will be used towards future payments.<BR /><BR /></P> <P><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>if it's following you cancelling your subscription refunds&nbsp;<SPAN>should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.</SPAN></P> Sat, 22 Nov 2025 04:20:22 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5148029#M274823 Daniel0210 2025-11-22T04:20:22Z