topic Re: Vip access in Account & Billing

Vip access

Kissofdeath — Fri, 21 Nov 2025 10:58:11 GMT

I had sky for almost 15yrs, then canceled it. After a couple of weeks I decided to get it back, but since then I've been unable to access ViP. Its been a few months now but still nothing.

Re: Vip access

MightyQuinn — Fri, 21 Nov 2025 11:00:02 GMT

Hi @Kissofdeath Any break in service results in setting the clock back to zero.

Re: Vip access

Daniel0210 — Fri, 21 Nov 2025 11:00:42 GMT

@Kissofdeath

You should still be a Sky VIP customer (as nearly all customers are) but you'll have lost whatever level you'd attained before cancelling.

Re: Vip access

caesarome — Fri, 21 Nov 2025 13:05:08 GMT

@Kissofdeath

Have you made sure you are logged in with a new ID ?