topic Re: Final bill taken? in Account & Billing

Final bill taken?

Philip1989 — Fri, 21 Nov 2025 07:44:34 GMT

My service with sky ended today but they took the direct debit at the new contact price.

Trying to find someone to just confirm if this was a mistake or my final bill?

My account says I am in credit by the bill amount so I assume not?

Re: Final bill taken?

Daniel0210 — Fri, 21 Nov 2025 07:53:30 GMT

@Philip1989 wrote:

My service with sky ended today but they took the direct debit at the new contact price.

@Philip1989

Billing continues throughout the required notice period and bills for broadband/Talk, Sky Q and Sky+ are generated 14 days before the usual payment date (so while you were still a customer).

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process is unavallable and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

Re: Final bill taken?

Philip1989 — Fri, 21 Nov 2025 08:01:04 GMT

Thanks for the reply Daniel, so early in the morning too.

I have been trying to find a way to talk to someone phyically but seem to found nothing apart from this place.

I'll keep trying and might ask to the bank to help I guess.

Re: Final bill taken?

Daniel0210 — Fri, 21 Nov 2025 08:14:41 GMT

@Philip1989

Not sure why you're thinking of contacting your bank? The issuing of bills during the notice period is normal practice and part of that bill would likely be at the undiscounted rate, but any overpayment will be reimbursed in due course.