topic Re: My sky refund in Account & Billing

My sky refund

Chris685 — Wed, 05 Nov 2025 13:41:28 GMT

I have been waiting nearly 8 weeks for my in credit of £53.42 that's owed to me after my account closed on the 13 of September.I've contacted sky customer services and they said that it's been sent to but can take up to 6 weeks.We are way past that now,and I've also tried to contact their online helpdesk which I've had no help from them either.I've also tried to ring sky customer services again but can't get through due to staff training.If this isn't sent to be in the next week I will have to contact a solicitor to go through a legal route to get this money back.

Re: My sky refund

Daniel0210 — Wed, 05 Nov 2025 13:43:02 GMT

@Chris685

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately that process is currently unavallable and we don't know when it'll return.

You will therefore need to contact Sky and speak to an agent by other means; either by calling (after the training), or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

Re: My sky refund

Chris685 — Wed, 05 Nov 2025 13:50:42 GMT

It can't get through to customers services they are saying the staff are on a training course,do you know any other sky customers services numbers I can contact?

Re: My sky refund

Daniel0210 — Wed, 05 Nov 2025 13:51:48 GMT

@Chris685

These training outages rarely last more than an hour or so.

Re: My sky refund

KFerguson — Thu, 20 Nov 2025 21:18:17 GMT

I am in the exact same position. I am been waiting over six weeks for a refund of approx £54. I have called twice recently asking for this to processed and I was told it would be. Calamitous customer service from Sky.

Re: My sky refund

caesarome — Thu, 20 Nov 2025 21:32:09 GMT

@KFerguson
I take it the credit is still showing as being on your account, if so you might want to put in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: My sky refund

KFerguson — Thu, 20 Nov 2025 21:36:23 GMT

Yes it is. Thanks for this. I will send a complaint now.