https://helpforum.sky.com/t5/Account-Billing/Bill-credit-not-received/m-p/5146904#M274724 Hi. I have a credit on my account that I cancelled. I was told it would be refunded at the beginning on November but ive not received anything as yet. It says on My Sky that it will come off my next bill but im no longer with Sky Thu, 20 Nov 2025 17:34:59 GMT Pinkabbie 2025-11-20T17:34:59Z https://helpforum.sky.com/t5/Account-Billing/Bill-credit-not-received/m-p/5146904#M274724 Hi. I have a credit on my account that I cancelled. I was told it would be refunded at the beginning on November but ive not received anything as yet. It says on My Sky that it will come off my next bill but im no longer with Sky Thu, 20 Nov 2025 17:34:59 GMT https://helpforum.sky.com/t5/Account-Billing/Bill-credit-not-received/m-p/5146904#M274724 Pinkabbie 2025-11-20T17:34:59Z https://helpforum.sky.com/t5/Account-Billing/Bill-credit-not-received/m-p/5146905#M274725 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4541029">@Pinkabbie</a>&nbsp;</P> <P><SPAN>Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process is unavallable and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.</SPAN></P> Thu, 20 Nov 2025 17:41:01 GMT https://helpforum.sky.com/t5/Account-Billing/Bill-credit-not-received/m-p/5146905#M274725 Daniel0210 2025-11-20T17:41:01Z