topic Re: Ending contract in Account & Billing

Ending contract

llanerchboy123 — Thu, 20 Nov 2025 12:41:08 GMT

Does anyone ever manage to end a contract on time with no additional charges? My contract expired a couple of weeks ago but sky could not cancel it due to a technical issue on their part. They have carried on charging me and now they say they have suspended my account

Re: Ending contract

Daniel0210 — Thu, 20 Nov 2025 12:47:18 GMT

@llanerchboy123 wrote:

Does anyone ever manage to end a contract on time with no additional charges? My contract expired a couple of weeks ago

Your contract doesn't expire until you cancel it giving the appropriate notice. It's your discounts that expire.

but sky could not cancel it due to a technical issue on their part. They have carried on charging me and now they say they have suspended my account

What have Sky said when you've contacted them about this?

When you say the account is suspended, have you already cancelled your payment method which means Sky couldn't take the payment for a bill which was generated during the notice period ?

Re: Ending contract

2muchTV — Thu, 20 Nov 2025 12:49:09 GMT

@llanerchboy123 wrote:
Does anyone ever manage to end a contract on time with no additional charges?
Yes I have recently. Was actually in credit by £11. Final bill is £6 so Sky owe me a fiver!

My contract expired a couple of weeks ago but sky could not cancel it due to a technical issue on their part. They have carried on charging me and now they say they have suspended my account
Did you stop your direct debit?

Re: Ending contract

llanerchboy123 — Thu, 20 Nov 2025 12:55:38 GMT

There was a payment due 2 days after the agreed cancellation date.

I stopped the DD as they were going to take the full amount.

they have agreed that it's their problem but not taken the charge off. They also added a late payment charge.

Re: Ending contract

Daniel0210 — Thu, 20 Nov 2025 12:59:40 GMT

@llanerchboy123

So that bill was generated 14 days before the payment date when you were still a customer, albeit possibly in your notice period. Cancelling the payment method has caused this. The payment should have been allowed to take place then Sky reimburse your usually within 6 weeks from the day services ended. If you now owe Sky they may not speak to you on the phone.

Re: Ending contract

MightyQuinn — Thu, 20 Nov 2025 12:59:43 GMT

@llanerchboy123 wrote:
There was a payment due 2 days after the agreed cancellation date.

Hi @llanerchboy123 But yes, that bill was created up to 12 days before your cancellation date while you were still a customer.

Re: Ending contract

caesarome — Thu, 20 Nov 2025 13:05:44 GMT

@llanerchboy123

The bill that was created prior to your cancellation date does have to be paid and then when you should see a credit on your account for the overpayment you can contact Sky and ask them for a refund.

Re: Ending contract

2muchTV — Thu, 20 Nov 2025 13:10:27 GMT

@llanerchboy123 wrote:
There was a payment due 2 days after the agreed cancellation date.
I stopped the DD as they were going to take the full amount.
they have agreed that it's their problem but not taken the charge off. They also added a late payment charge.

Sky billing can be confusing, but stopping the direct debit is rarely advised.

I am leaving my direct debit in place in case they say I failed to return the Stream puck (proof of postage copied and stored).

I will give it 6 months before I cancel the direct debit