https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5146346#M274642 <P>I cancelled my Sky broadband in October and it states I have a credit refund on my account. How do I get this refunded to my bank?</P> Thu, 20 Nov 2025 05:14:30 GMT RJ3 2025-11-20T05:14:30Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5146346#M274642 <P>I cancelled my Sky broadband in October and it states I have a credit refund on my account. How do I get this refunded to my bank?</P> Thu, 20 Nov 2025 05:14:30 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5146346#M274642 RJ3 2025-11-20T05:14:30Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5146356#M274643 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4016405">@RJ3</a>&nbsp;</P> <P><SPAN>Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process is currently unavallable and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.</SPAN></P> Thu, 20 Nov 2025 07:10:25 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5146356#M274643 Daniel0210 2025-11-20T07:10:25Z