topic Switched providers in Account & Billing

Switched providers

Trexmillers — Thu, 20 Nov 2025 14:45:30 GMT

I switched providers in May to virgin.tv and broadband .

Only to see sky is still taking money out now .for tv..I swiftly stopped it ..now they are threatening me with late payments and wanting me to pay again to actually stop payment [Removed]

Moderator notes: Removed allegations

Re: Switched providers

MarkGoldsmith — Thu, 20 Nov 2025 00:57:38 GMT

@Trexmillers wrote:
I switched providers in May to virgin.tv and broadband .
Only to see sky is still taking money out now .for tv..I swiftly stopped it ..now they are threatening me with late payments and wanting me to pay again to actually stop payment ...its a con .

It's not a con.

Did you contact Sky to cancel your TV package? If not then you didn't cancel as another provider cannot cancel TV services they can only cancel a phone/broadband contract as part of Ofcom's one you can switching service ( similar to how energy providers get switched).

Cancelling direct debits will get you nowhere nor will refusing to pay as Sky won't speak to your if your account is in arrears and nor will they let you cancel the TV contract if you are in arrears ( all it will do is go as a negative mark on your credit file and eventually lead to Sky involving debt collectors).

Re: Switched providers

Trexmillers — Thu, 20 Nov 2025 14:47:08 GMT

.[Removed]im sure they catch many out ..as when you sign your contract for both you expect both to be cancelled ...awfull underhand tactics and lost an customer for good ...once your contract ends you should be able to walk away not pay yet another month ...especially after shafting you for the last 6 months...[Removed]

Moderator notes: Removed allegations & rude remarks

Re: Switched providers

PandJ2020 — Thu, 20 Nov 2025 13:38:57 GMT

@Trexmillers wrote:
once your contract ends you should be able to walk away not pay yet another month

As per the agreed terms your contract does not end until you give notice. As long as you give that notice 31 days before any minimum term expires then you can 'walk away' without paying another month.

made me opt for online switching

As already noted, the switching only covers phone/broadband.

It is not a scam - but I agree many do not seem to understand the contract they have agreed.

Re: Switched providers

Trexmillers — Thu, 20 Nov 2025 14:48:53 GMT

.[Removed]they know exactly what they are doing .. .[Removed] ....and as stated the call center is a complete joke ....have you ever tried to talk to a foreign call center with a northern accent ..maybe a UK call center would be key ...amd allso actually stating when you cancel that you will need to cancel your TV.[Removed]

Moderator notes: Removed allegations and rude remarks

Re: Switched providers

PandJ2020 — Thu, 20 Nov 2025 13:58:58 GMT

You may find your post will be moderated.

Sky will likely pursue you for the charges incurred upto the end of your notice. Remember to return any equipment and retain proof of posting as you'll be charged for unreturned equipment.

Re: Switched providers

MarkGoldsmith — Thu, 20 Nov 2025 14:35:50 GMT

@Trexmillers wrote:
Of course its a scam ...amd a well played one .im sure they catch many out ..as when you sign your contract for both you expect both to be cancelled ...awfull underhand tactics and lost an customer for good ...once your contract ends you should be able to walk away not pay yet another month ...especially after shafting you for the last 6 months... ..and with a third world call service which made me opt for online switching .......just a complete utter scam .

Just because you didn't understand the process doesn't mean its a scam at all.

Firstly TV and broadband services are entirely separate; they are different contracts as they are different services with different regulations, just because you may have taken a TV and broadband bundle at the same time when you signed up with Sky doesn't mean its all one contract. In fact reading the T&Cs and the contract details may it clear they are separate services under different T&Cs.

Also the One Touch Switching system is OFCOM-mandated and can only cover broadband, as not all ISPs provide a TV service.

There is also the matter of things like the data protection act which would legally prevent another party from cancelling a service in your name ( like a TV service). Services likes broadband, gas/electricity for example do fall outside this as they have a regulator enforced switching mechanism specifically designed for these types of services were you would only required one type of that service to your property, and being a key service need to be able to switch without losing service. TV subscription services are just seen as key services and therefore the regulator hasn't implemented a switching system for it.

Re: Switched providers

Trexmillers — Thu, 20 Nov 2025 14:50:23 GMT

The t&cs .. come off it ...if you buy a bundle its a bundle....I signed one contract.....[Removed] its a pathetic practice that they are dealing. .[Removed]

Moderatore notes: Removed allegations and rude remarks.

Re: Switched providers

Daniel0210 — Thu, 20 Nov 2025 14:48:47 GMT

@Trexmillers

You perhaps need to have a read of Skys advice on one tough switching in this link

https://www.sky.com/help/articles/switching-broadband-provider

especially this section…

Any TV or Mobile services need to be cancelled separately.

Re: Switched providers

Trexmillers — Thu, 20 Nov 2025 14:50:17 GMT

Maybe it needs to be stated that quick switch just means broadband and not TV..the bundle you bought ,and then hidden in the t&cs ...

Re: Switched providers

PandJ2020 — Thu, 20 Nov 2025 15:08:47 GMT

@Trexmillers wrote:
Maybe it needs to be stated that quick switch just means broadband and not TV..the bundle you bought ,and then hidden in the t&cs ...

That would be the responsibility of your new provider.

Re: Switched providers

Trexmillers — Thu, 20 Nov 2025 15:12:44 GMT

Yeh I know .be carefull when you change ....I will never use sky again as still see it as a very underhanded way to do business .