topic Re: Refund in Account & Billing

Refund

dobski13 — Wed, 19 Nov 2025 19:42:30 GMT

Hi i left sky in August and my account says i am in credit. How do i go about getting this back please. When i cancelled they told me to leave my account open so they could refund, which i did but they havent.

Re: Refund

Daniel0210 — Wed, 19 Nov 2025 19:44:41 GMT

@dobski13

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process is currently unavallable and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

Re: Refund

caesarome — Wed, 19 Nov 2025 19:49:49 GMT

@dobski13

It will be a case of you having to call Sky about this, don't let them fob you off as they should be able to refund this to you seeing as it has been sat there since the late summer. All being well it should be with you within 5 working days at most.

Re: Refund

dobski13 — Wed, 19 Nov 2025 19:50:31 GMT

Ok, thanks for taking the time to reply! I have tried the virtual assistant and get nowhere so will try social media tomorrow.