topic Re: Promise to pay in Account & Billing

Promise to pay

Marc5151 — Wed, 19 Nov 2025 18:43:02 GMT

my services have been disconnected, I am overdue with payment but don't get paid until 25/11/25. Could j make a promise to pay on that date please as I do most of my work from home?

Thanks Marc

Re: Promise to pay

JimM1 — Wed, 19 Nov 2025 18:45:30 GMT

@Marc5151 Have a look on the billing section for previous post's but you have no chance when you read those!

Re: Promise to pay

daveNOS — Wed, 19 Nov 2025 18:47:10 GMT

@Marc5151 Sky don't accept "promise to pay", if your services are restricted then Sky will only reinstate them once the outstanding balance is cleared in full, if it's outstanding for 2 weeks or more then you may be required to pay next month in advance aswell.

Re: Promise to pay

Daniel0210 — Wed, 19 Nov 2025 18:52:30 GMT

@Marc5151
If your services are restricted Sky won’t reinstate them until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/