Bill payment

Juliehough — Wed, 19 Nov 2025 10:20:59 GMT

Hi I have just seen you have taken £68 out of my bank today for sky I have already payed £34 a few days ago which should have left me with £34 left to pay only now I have been left with no money is there any chance you can send the £34 I am in credit with back to my account please.

Re: Bill payment

SKY1992bf — Wed, 19 Nov 2025 10:38:01 GMT

@Juliehough Sounds like you made manual payment when you didn't need to

If you have a continuous payment method setup you should never need to make a manual payment as it won’t stop the automatic payment process if you make the manual payment 4 days before payment due date as the payment request has already been submitted

For direct debits if first attempt fails sky try again 10 calendar days later automatically and if second attempt fails your service will be restricted and that's the point to make a manual payment

you need to let sky take payment as normal because your payment has been applied to next month's bill not the bill that is due to be paid now

You can now either leave the overpayment on your account as credit to use against a future bill or contact Sky and request a refund which will take 3-5 working days to complete

For future reference if you want to make a manual payment to prevent the automatic payment being taken you need to make sure that the total bill amount is showing as credit on your Sky account 4 working days before your payment due date

Re: Bill payment

MightyQuinn — Wed, 19 Nov 2025 12:59:04 GMT

Hi @Juliehough I'm afraid that you are not talking to Sky here, just other customers. Please see Welcome below for information about this community.

topic Re: Bill payment in Account & Billing

Bill payment

Re: Bill payment

Re: Bill payment