topic Re: About my Package subscription in Account & Billing

About my Package subscription

Wesl — Wed, 19 Nov 2025 12:05:37 GMT

It's saying u have no active subscription is that because I have to wait for my television then get it all set up first! After doing so can I then go on to my app and apply and ask for adds free actually at a extra costs make some upgrades to my package as I have selected basic but I want adds free now

Re: About my Package subscription

PandJ2020 — Wed, 19 Nov 2025 12:23:43 GMT

Your telling other customers here - not Sky.

You'll have to give a bit more info if you want some help here - or call Sky...

Re: About my Package subscription

caesarome — Wed, 19 Nov 2025 13:13:53 GMT

@Wesl

If your TV service has yet to be activated then it might be why you are seeing this message so it might be worth waiting brilliant it has been before getting ads free activated on your account.

Re: About my Package subscription

Wesl — Thu, 20 Nov 2025 00:58:16 GMT

Before I make add more Channels, and go add free with my sky glass TV to upgrade my package, do I have to wait now till I set up my television??

Re: About my Package subscription

Chrisee — Thu, 20 Nov 2025 07:55:04 GMT

@Wesl basically yes once the TV is activated you should be able to manage your account. Ad Free (note on some services ads are skipped on others you need to fast forward) is often bundled in free for a period. You cannot skip ads on linear channels.