Unactivated WiFi for months

nab7 — Tue, 18 Nov 2025 12:46:19 GMT

Hi, I have been paying for Sky wifi since August, having been billed £103 so far. However, in all of that time, I have not had my WiFi activated. Since the day the broadband box had arrived, the WiFi did not turn on. I had assumed that the issue was the fault of my master socket, and had contacted my landlord for help but did not receive any support. When I had contacted Sky, an engineer replaced my master socket and then realised that the socket was not the issue. Another engineer from OpenReach arrived to my property today and finally fixed the WiFi after paying for it for months.

I am asking whether it is possible to have my previous payments refunded or reimbursed. I have not used the broadband as it was never activated in the months I have been paying. Thank you.

Re: Unactivated WiFi for months

caesarome — Tue, 18 Nov 2025 13:39:58 GMT

@nab7

As your broadband was not working you should qualify for compensation credit which can take up to 30 days to be added to your account as you can read about here:

https://www.sky.com/help/articles/auto-compensation

Re: Unactivated WiFi for months

nab7 — Tue, 18 Nov 2025 15:53:46 GMT

thank you so much!

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Unactivated WiFi for months

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Re: Unactivated WiFi for months