Incorrect billing

SLRM — Tue, 18 Nov 2025 14:51:39 GMT

I signed up to Sky in May 2024, for a package including Sky Stream, Essential TV, Netflix and Full Fibre 75, at a cost of £35, to which I added a Netflix upgrade of £6, for a total monthly cost of £41. Because there was a delay in installing fibre to the premises the start date for the contract had to be amended, and in the process the contract was apparently split in two, a broadband package and a TV package. at which point Sky tried to charge £26 for Broadband and £21 for the TV package = total £47. One phone call to Helpdesk, apparently sorted, next check of account TV had been upgraded to ultimate at £23 and total monthly charges = £49.

After several calls to Customer Services I was eventually offered a discount, with a credit to the bill which I was told would put my total bill back to the original £41 per month for the full package. This resulted in some months where I did not have to pay the Broadband part of the bill, but continued to pay £23 for the Ultimate TV package (which I had said I didn't want, and had asked to be put back to the Essential package).

Everything looked fine on the account (apart from the £23) briefly, with the Broadband package to be billed (apparently) at £21.50 ongoing, once the credit ran out. With a £23 TV package (totalling £41.50 altogether) I would have been happy this still meant I would be paying 3.50p a month more than I had originally expected, but I decided to wait until the credit ran out before taking this up with Sky again. However, when I next checked the account I saw that the Future Predicted Broadband bills had increased to £43 - as I was still using up the credit I decided to wait until this had all gone, and see whether the billing altered again. The last portion of credit has now been used, and my billing says that £43 will be debited on the 25th November.

I have so far paid Sky £129 for the TV package, plus £24.56 for Broadband. I have approx 18 months left of a 24 month contract, for which I will apprently be being charged £66 per month, totalling £1188. Together with what I have already paid this would = £1341.56 at the end of the contract. I should have paid £41 x 24 months = £984. I am being overcharged by £357.56. Please could someone at Sky sort this out.

Re: Incorrect billing

GD1 — Tue, 18 Nov 2025 14:59:12 GMT

@SLRM No one at Sky will be able to sort it out as they wopn't see ypour post, nor would they even know who you are from your community login.

You'll need to call Sky if you think you are being incorrectly billed.

Re: Incorrect billing

MightyQuinn — Tue, 18 Nov 2025 15:01:18 GMT

@SLRM wrote:
Please could someone at Sky sort this out.

Hi @SLRM Nope, you are only talking to other customers. Please see Welcome below for information about this community.

Re: Incorrect billing

SLRM — Tue, 18 Nov 2025 17:23:21 GMT

Thanks for your replies - I (mis) understood that Sky employees did view the community messages, and as you may have gathered from the original message I have so far had no success when talking directly to Sky... Just fobbed off with promises that they will fix things, to no avail...

Re: Incorrect billing

caesarome — Tue, 18 Nov 2025 17:41:19 GMT

Community message has been offline since the summer and even if it was available they can not assist with all issues that get posted on here as your issue here is one that they would be unable to give you can help.

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Incorrect billing

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