topic Re: Credit Refund in Account & Billing

Credit Refund

Morag6 — Wed, 02 Jul 2025 14:08:33 GMT

I have cancelled my Sky broadband subscription and return the required items. My final bill was paid in full but New invoice states I am in credit which will be deducted to future bill; as I am no longer with sky at all I am requesting the refund .

thank you

Re: Credit Refund

Daniel0210 — Wed, 02 Jul 2025 14:13:14 GMT

@Morag6
Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Additionally if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Credit Refund

Morag6 — Wed, 02 Jul 2025 14:15:56 GMT

Thank you for your prompt reply. This is fairly recent (just over a month) so if there is a 6 week wait that's fine; the only reason I asked for help is because the newly generated (July) invoice states that the credit will go toward future bills for which there will be none.

many thanks

Re: Credit Refund

Morag6 — Wed, 02 Jul 2025 14:17:11 GMT

Sorry meant to say that I haven't cancelled the DD so credit can be refunded without issue

Re: Credit Refund

Daniel0210 — Wed, 02 Jul 2025 14:17:24 GMT

@Morag6

We can still escalate it if you wish.Just let us know if you wish to do that.

Re: Credit Refund

Morag6 — Wed, 02 Jul 2025 14:18:39 GMT

Yes, that would be helpful if possible but don't want to cause a fuss if credit is automatic through time

Re: Credit Refund

Daniel0210 — Wed, 02 Jul 2025 14:20:39 GMT

@Morag6
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Morag6 — Wed, 02 Jul 2025 14:21:37 GMT

Thank you, this is very much appreciated

Re: Credit Refund

Addie15 — Wed, 02 Jul 2025 14:30:59 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Morag6.

Re: Credit Refund

GordonLang — Wed, 10 Sep 2025 09:11:25 GMT

SKY ACCOUNT NUMBER

I AM GOING AROUND IN CIRCLES TO TRY AND GET MY CREDIT I CANCELLED MY SKY BROADBAND 12 OF JUNE STILL HAD NO CREDIT PAID INTO MY ACCOUNT GORDON

Re: Credit Refund

GordonLang — Wed, 10 Sep 2025 09:14:05 GMT

thank you

Re: Credit Refund

caesarome — Wed, 10 Sep 2025 09:14:42 GMT

@GordonLang

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Credit Refund

Saqib — Tue, 18 Nov 2025 14:43:12 GMT

Hi,
I am facing the same issue. My refund was issued as sky credits. I am not a Sky customer, I never was. It was my first order with Sky and it was cancelled. I want my refund in my bank account as I won't be ordering anything from SKy any time soon.

Thanks

Re: Credit Refund

Daniel0210 — Tue, 18 Nov 2025 14:45:08 GMT

@Saqib

You'll need to contact Sky to resolve this. It won't be sorted as a result of you posting on here.

Re: Credit Refund

PandJ2020 — Tue, 18 Nov 2025 14:46:46 GMT

@Saqib wrote:
I am facing the same issue. My refund was issued as sky credits. I am not a Sky customer, I never was. It was my first order with Sky and it was cancelled. I want my refund in my bank account as I won't be ordering anything from SKy any time soon.

You need to contact Sky directly - refunds can't be issued from a post here (a customer helps customer forum).