topic Where is my refund? in Account & Billing

Where is my refund?

Sarah-berry — Tue, 18 Nov 2025 14:29:54 GMT

I spoke to someone a while back as my Netflix through sky was hacked and I had been paying for Netflix for someone else and for premium backing back to January I was advised a full refund of over £130 would be made in ( working days and it's still not been received this was to be paid into my bank as agreed and not as an account credit.

Re: Where is my refund?

Daniel0210 — Tue, 18 Nov 2025 14:34:55 GMT

@Sarah-berry
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Have you checked your Sky account just to make sure it hasnt been applied there as a credit? If not you'll need to contact Sky to chase it up.

Re: Where is my refund?

MightyQuinn — Tue, 18 Nov 2025 14:40:29 GMT

Hi @Sarah-berry Are you sure that you were talking to Sky? You mention it being paid into your bank account. It would have been a scam if you provided your bank details.