topic Re: Sky return router in Account & Billing

Sky return router

Allan1975 — Tue, 18 Nov 2025 10:20:05 GMT

Moved address & cancelled sky. Sky have sent packaging to old address to be returned. Need the packaging to be sent to new address.

Re: Sky return router

Daniel0210 — Tue, 18 Nov 2025 10:21:32 GMT

@Allan1975
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Sky return router

caesarome — Tue, 18 Nov 2025 10:26:09 GMT

@Allan1975 wrote:
Need the packaging to be sent to new address.

@Allan1975

You can use any packaging you can get and print your own return label from here:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.