https://helpforum.sky.com/t5/Account-Billing/1331-refund/m-p/5144555#M274412 <P>Requested an upgrade from sky plus to sky Q in May 2023, but installer opened a new account and thus we have been still paying the sky plus fee of between £43 and £45.50 every month since then totalling £1337.50. Called sky to discuss this issue on 3 occasions ,they said they would investigate and reply to me within 7 days. I have had no reply, just a refund of £36. What do I do next?&nbsp;</P> Tue, 18 Nov 2025 10:12:56 GMT Higgs2 2025-11-18T10:12:56Z https://helpforum.sky.com/t5/Account-Billing/1331-refund/m-p/5144555#M274412 <P>Requested an upgrade from sky plus to sky Q in May 2023, but installer opened a new account and thus we have been still paying the sky plus fee of between £43 and £45.50 every month since then totalling £1337.50. Called sky to discuss this issue on 3 occasions ,they said they would investigate and reply to me within 7 days. I have had no reply, just a refund of £36. What do I do next?&nbsp;</P> Tue, 18 Nov 2025 10:12:56 GMT https://helpforum.sky.com/t5/Account-Billing/1331-refund/m-p/5144555#M274412 Higgs2 2025-11-18T10:12:56Z https://helpforum.sky.com/t5/Account-Billing/1331-refund/m-p/5144564#M274413 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4538391">@Higgs2</a>&nbsp;</P> <P>I would put in a complaint:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> Tue, 18 Nov 2025 10:19:03 GMT https://helpforum.sky.com/t5/Account-Billing/1331-refund/m-p/5144564#M274413 caesarome 2025-11-18T10:19:03Z