Tv and broadband cut off

Annmariescally — Tue, 18 Nov 2025 00:30:01 GMT

Can you please turn it back on

Re: Tv and broadband cut off

GD1 — Tue, 18 Nov 2025 00:35:23 GMT

@Annmariescally No one here can turn your service back on.

It would only be restricted due to non payment, is this what has happened?

That being the case you would need to clear the outstanding balance and set-up a new Direct Debit before service is reinstated.

Re: Tv and broadband cut off

Daniel0210 — Tue, 18 Nov 2025 05:21:18 GMT

@Annmariescally
Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

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Tv and broadband cut off

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Re: Tv and broadband cut off