topic Issue with a returned item in Account & Billing

Issue with a returned item

Sarah565 — Mon, 17 Nov 2025 17:09:15 GMT

[Removed] I brought 4 items only 3 came so I called and tried to cancel the last item they said I couldn't even though they didn't have it in stock and I had to wait weeks. After a couple weeks it got delivered I sent it back straight away the tracking shows I've sent it back and that it was received the day after it's now been 2 months and they are still trying to bill me for it I've keen calling texting and email and not one answer.

Moderator notes: Removed allegations and changed title.

Re: Issue with a returned item

caesarome — Mon, 17 Nov 2025 17:12:25 GMT

@Sarah565 wrote:

After a couple weeks it got delivered I sent it back straight away

@Sarah565

Sending it back doesn't cancel it so after you received it did you then cancel it by speaking to Sky ?

Re: Issue with a returned item

Sarah565 — Mon, 17 Nov 2025 17:37:39 GMT

Yes I did they said it was in some phase and I will be refunded and it's been a month

Re: Issue with a returned item

Sarah565 — Mon, 17 Nov 2025 17:39:15 GMT

I've been calling and trying to speak to agent for an update and I've had no luck