https://helpforum.sky.com/t5/Account-Billing/Bill-reduction/m-p/5143935#M274348 I upgraded for sky q and broadband. I never received TV because of technical issues and cancelled the TV after 6 weeks of no TV. They are now billing me for said TV even though they were the fault. Can I in all honesty get a reduction? Yes I have tried. Mon, 17 Nov 2025 15:51:25 GMT Jen1233 2025-11-17T15:51:25Z https://helpforum.sky.com/t5/Account-Billing/Bill-reduction/m-p/5143935#M274348 I upgraded for sky q and broadband. I never received TV because of technical issues and cancelled the TV after 6 weeks of no TV. They are now billing me for said TV even though they were the fault. Can I in all honesty get a reduction? Yes I have tried. Mon, 17 Nov 2025 15:51:25 GMT https://helpforum.sky.com/t5/Account-Billing/Bill-reduction/m-p/5143935#M274348 Jen1233 2025-11-17T15:51:25Z https://helpforum.sky.com/t5/Account-Billing/Bill-reduction/m-p/5143945#M274350 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4507636">@Jen1233</a>&nbsp;</P> <P>If you are being billed for a service you have not got and Sky did agree to let you cancel then you need to call them to find out why they are billing you and for what you have paid to be refunded.</P> Mon, 17 Nov 2025 15:58:31 GMT https://helpforum.sky.com/t5/Account-Billing/Bill-reduction/m-p/5143945#M274350 caesarome 2025-11-17T15:58:31Z