topic Re: Unexpected texts in Account & Billing

Unexpected texts

Camwen1405 — Fri, 14 Nov 2025 16:36:43 GMT

I keep having texts saying you're investigating a case but I haven't reported anything so why am I having these ? The text says

"We're sorry it's taking longer than expected to investigate your case. We'll contact you once we have an update."

I haven't put any complaints in so what on earth is going on !?

Re: Unexpected texts

JimM1 — Fri, 14 Nov 2025 16:39:14 GMT

@Camwen1405 Have a look at your account, and in your My Messages section!

Re: Unexpected texts

Camwen1405 — Fri, 14 Nov 2025 16:59:56 GMT

There's nothing there only about changing my direct debit details

Re: Unexpected texts

caesarome — Fri, 14 Nov 2025 17:30:50 GMT

It appears to have been sent to you in error, perhaps someone has put in a complaint but has made an error in entering their mobile number hence you getting this.

Re: Unexpected texts

Peter028 — Mon, 17 Nov 2025 13:40:24 GMT

Please stop texting me

Re: Unexpected texts

Daniel0210 — Mon, 17 Nov 2025 13:44:15 GMT

@Peter028

We aren't.

You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Re: Unexpected texts

JimM1 — Mon, 17 Nov 2025 13:44:36 GMT

@Peter028 You need to take it up with sky, good luck getting that stopped! Dial 150 sky landline/mobile!

Re: Unexpected texts

MightyQuinn — Mon, 17 Nov 2025 13:44:45 GMT

@Peter028 wrote:
Please stop texting me

Hi @Peter028 I have never texted you! Please see Welcome below for information about this community.