topic Re: Equipment change in Account & Billing

Equipment change

Tam26 — Mon, 17 Nov 2025 10:01:20 GMT

I have seen on my bill that I am getting charged for some equipment, says I have past the date I was not aware of any equipment need to be sent back ,

please can someone advise me to how I resolve this issue

Re: Equipment change

caesarome — Mon, 17 Nov 2025 10:18:13 GMT

@Tam26

If you have cancelled anything then the equipment does have to be returned so this link will help you to do this:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: Equipment change

MightyQuinn — Mon, 17 Nov 2025 10:16:39 GMT

@Tam26 wrote:
I have seen on my bill that I am getting charged for some equipment, says I have past the date I was not aware of any equipment need to be sent back ,

Hi @Tam26 I'm afraid that only Sky can inform you what equipment they are referring to. This normally only happens when somebody cancels, then changes their mind.