topic Re: Payment taken twice in Account & Billing

Payment taken twice

Roxi222 — Mon, 17 Nov 2025 05:11:08 GMT

Payment taken twice. I want a.Refund

Re: Payment taken twice

Daniel0210 — Mon, 17 Nov 2025 05:33:23 GMT

If you have a continuous payment method set up (which the T's and C's state you should have), you never need to make a manual payment. Sky will always try to take payment from payment methods they hold on their records. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. Either call, use Sky Assistant or perhaps use social media to initially make contact.

Re: Payment taken twice

caesarome — Mon, 17 Nov 2025 05:36:00 GMT

@Roxi222

As you have discovered there is no need to make manual payments as you appear to have done as Sky will take it from your payment method that is set up on your account.

You should now see a credit that you can contact Sky via the phone or social media and ask them to refund it to you.