topic 2 payments in Account & Billing

2 payments

Toondenny76 — Mon, 17 Nov 2025 03:46:17 GMT

Hi why have you taken another payment this month ? I have already paided this not happy now !!!! I want this refunded asap

Re: 2 payments

Tina153 — Mon, 17 Nov 2025 03:57:22 GMT

I am the same. I paid early the month and they took another payment today

Re: 2 payments

Daniel0210 — Mon, 17 Nov 2025 05:22:23 GMT

@Toondenny76 @Tina153

It sounds like you've made an unnecessary manual payment.

If you have a continuous payment method set up (which the T's and C's state you should have), you never need to make a manual payment. Sky will always try to take payment from methods they hold on their records. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.

Re: 2 payments

Tina153 — Mon, 17 Nov 2025 07:12:38 GMT

I always make a manual payment so I know what money I have left over for the month. I have done this since I have had sky nearly a year. They have never took the direct debit because the account has always been paid. This is the first time they have done it

Re: 2 payments

Daniel0210 — Mon, 17 Nov 2025 07:30:42 GMT

@Tina153

As stated the terms and conditions state you must have a set method of payment so Sky have taken payment by the method they have on record for your account.

Re: 2 payments

PandJ2020 — Mon, 17 Nov 2025 08:10:56 GMT

@Tina153 wrote:
I always make a manual payment so I know what money I have left over for the month. I have done this since I have had sky nearly a year. They have never took the direct debit because the account has always been paid. This is the first time they have done it

You've been lucky - it's all in the timing...

Re: 2 payments

ecklad — Mon, 17 Nov 2025 09:49:01 GMT

same here on phone to them hopeless