topic Credit refund in Account & Billing

Credit refund

Sim23 — Sun, 16 Nov 2025 20:20:42 GMT

I cancelled my sky broadband and I am still waiting for my refund, any ideas on when this will be refunded?

Thank you in advance,

Re: Credit refund

caesarome — Sun, 16 Nov 2025 20:23:15 GMT

It can takes many weeks so as you have a credit if you contact Sky it should be with you within 5 working days so by the latest by next Friday.

Re: Credit refund

Sim23 — Sun, 16 Nov 2025 20:31:30 GMT

Thank you, is the best way to contact them by phone?

Re: Credit refund

Daniel0210 — Sun, 16 Nov 2025 20:46:02 GMT

@Sim23
The current methods for contacting Sky are below and depending on the reason for making contact some methods will be more appropriate than others……

🟦 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟦 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟦 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟦 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

Re: Credit refund

caesarome — Sun, 16 Nov 2025 21:34:45 GMT

@Sim23 wrote:

Thank you, is the best way to contact them by phone?

@Sim23

I would try the phone, if not their are social media links you can use at the bottom of this page that you can contact Sky on.