https://helpforum.sky.com/t5/Account-Billing/Not-received-2n-puch-installation-tomorrow/m-p/5143086#M274252 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4536740">@DaveLou1</a>&nbsp;</P> <P>&nbsp;</P> <P>Sky Broadband installation is separate to Stream pucks (which have no installer support)</P> <P>&nbsp;</P> <P>If you added the Whole Home subscription supplement to your Sky Stream order then you'd also need to order a second puck: this isn't automatic.</P> Sun, 16 Nov 2025 16:17:25 GMT TimmyBGood 2025-11-16T16:17:25Z https://helpforum.sky.com/t5/Account-Billing/Not-received-2n-puch-installation-tomorrow/m-p/5142982#M274235 <P>Not received our second puch installation tomorrow full package in 2 rooms ordered&nbsp;</P> Sun, 16 Nov 2025 14:30:53 GMT https://helpforum.sky.com/t5/Account-Billing/Not-received-2n-puch-installation-tomorrow/m-p/5142982#M274235 DaveLou1 2025-11-16T14:30:53Z https://helpforum.sky.com/t5/Account-Billing/Not-received-2n-puch-installation-tomorrow/m-p/5142988#M274236 <P>What have you ordered as pucks are 'self installation'.</P> Sun, 16 Nov 2025 14:34:35 GMT https://helpforum.sky.com/t5/Account-Billing/Not-received-2n-puch-installation-tomorrow/m-p/5142988#M274236 PandJ2020 2025-11-16T14:34:35Z https://helpforum.sky.com/t5/Account-Billing/Not-received-2n-puch-installation-tomorrow/m-p/5143086#M274252 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4536740">@DaveLou1</a>&nbsp;</P> <P>&nbsp;</P> <P>Sky Broadband installation is separate to Stream pucks (which have no installer support)</P> <P>&nbsp;</P> <P>If you added the Whole Home subscription supplement to your Sky Stream order then you'd also need to order a second puck: this isn't automatic.</P> Sun, 16 Nov 2025 16:17:25 GMT https://helpforum.sky.com/t5/Account-Billing/Not-received-2n-puch-installation-tomorrow/m-p/5143086#M274252 TimmyBGood 2025-11-16T16:17:25Z