https://helpforum.sky.com/t5/Account-Billing/Re-Tryi-g-to-get-customer-service-to-get-sky-switched-on/m-p/5142947#M274225 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4388021">@Babs5611</a>&nbsp; If you owe Sky money they will restrict your services, this is an automated process and no employee can override it regardless of what they told you</P> <P>&nbsp;</P> <P>Service will only be reinstated once any outstanding balance is cleared in full and&nbsp; a new direct debit setup</P> <P>&nbsp;</P> <P>Sky won;t reinstate service on the promise of a payment.</P> Sun, 16 Nov 2025 13:32:57 GMT GD1 2025-11-16T13:32:57Z https://helpforum.sky.com/t5/Account-Billing/Re-Tryi-g-to-get-customer-service-to-get-sky-switched-on/m-p/5142942#M274224 I spoke to someone and was assured that my services would not be going off as I made a promise to pay on the 23rd November Sun, 16 Nov 2025 13:26:17 GMT https://helpforum.sky.com/t5/Account-Billing/Re-Tryi-g-to-get-customer-service-to-get-sky-switched-on/m-p/5142942#M274224 Babs5611 2025-11-16T13:26:17Z https://helpforum.sky.com/t5/Account-Billing/Re-Tryi-g-to-get-customer-service-to-get-sky-switched-on/m-p/5142947#M274225 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4388021">@Babs5611</a>&nbsp; If you owe Sky money they will restrict your services, this is an automated process and no employee can override it regardless of what they told you</P> <P>&nbsp;</P> <P>Service will only be reinstated once any outstanding balance is cleared in full and&nbsp; a new direct debit setup</P> <P>&nbsp;</P> <P>Sky won;t reinstate service on the promise of a payment.</P> Sun, 16 Nov 2025 13:32:57 GMT https://helpforum.sky.com/t5/Account-Billing/Re-Tryi-g-to-get-customer-service-to-get-sky-switched-on/m-p/5142947#M274225 GD1 2025-11-16T13:32:57Z https://helpforum.sky.com/t5/Account-Billing/Re-Tryi-g-to-get-customer-service-to-get-sky-switched-on/m-p/5142952#M274227 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4388021">@Babs5611</a>&nbsp;wrote:<BR />I spoke to someone and was assured that my services would not be going off as I made a promise to pay on the 23rd November<HR /></BLOCKQUOTE> <P>Whoever told you that&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4388021">@Babs5611</a>&nbsp;was wrong as Sky have never done "promises to pay" so if a bill isn't paid for whatever reason then the services are restricted until it is. If you pay by a direct debit then you have 10 days grace as Sky will try again 10 days later to take the payment.</P> Sun, 16 Nov 2025 13:40:27 GMT https://helpforum.sky.com/t5/Account-Billing/Re-Tryi-g-to-get-customer-service-to-get-sky-switched-on/m-p/5142952#M274227 caesarome 2025-11-16T13:40:27Z https://helpforum.sky.com/t5/Account-Billing/Re-Tryi-g-to-get-customer-service-to-get-sky-switched-on/m-p/5143000#M274238 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4388021">@Babs5611</a>&nbsp; Your duplicate thread you created on the Stream Board has been removed, you already raised the same query here and have received replies.&nbsp; A duplicate thread won't get a different response.</P> Sun, 16 Nov 2025 14:44:50 GMT https://helpforum.sky.com/t5/Account-Billing/Re-Tryi-g-to-get-customer-service-to-get-sky-switched-on/m-p/5143000#M274238 GD1 2025-11-16T14:44:50Z