topic Missed payment in Account & Billing

Missed payment

Steve1985__ — Sun, 16 Nov 2025 11:17:45 GMT

Sky are taking my money on the correct date for both TV and broadband but then logging it as missed payment on my credit report, when I lo into sky app it says missed payment but when you click on this it shows the payment has been made. Being charged extra every month for missed payment even though it's paid on time, I spoke to someone on the phone they said that I was wrong even though i was looking at it on the app and on my credit file. What do I do with this it's affecting my credit and sky won't do nothing about it

Re: Missed payment

Daniel0210 — Sun, 16 Nov 2025 11:19:31 GMT

@Steve1985__

Are you making an unnecessary manual payment and then missing the planned payment?

Re: Missed payment

Steve1985__ — Sun, 16 Nov 2025 11:33:36 GMT

No it's a direct debit comes out of my bank automatically there was I missed payment months ago that was a missed payment which was me forgetting to put the money in the bank but I sorted that out the problem is they are logging missed payment every single month even though it's direct debit

Re: Missed payment

caesarome — Sun, 16 Nov 2025 12:02:55 GMT

You could put in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

Sky then has 8 weeks to either resolve this or to issue you with a deadlock letter which can allow you to take it further.