topic Re: Payment in Account & Billing

Payment

Shannon114 — Sat, 15 Nov 2025 22:55:29 GMT

So I paid my bill on 13th and tonight sky have took £33 out when I've already paid and now made my sky account be in credit of £33 I want that money back it's disgusting

Re: Payment

PandJ2020 — Sat, 15 Nov 2025 23:00:32 GMT

The automated payment was already requested when you made the (unnecessary) manual payment so could not be stopped.

It's not 'disgusting'.

You will need to call Sky to request a refund - it takes 3-5 working days.

Re: Payment

caesarome — Sat, 15 Nov 2025 23:01:04 GMT

@Shannon114

It is not disgusting at all as the mistake here is yours as there is no need to make manual payments as Sky's terms and conditions do state that you need to have payment method setup on your account so they can take the payment automatically from you each month which is what they have done here.

As for your manual payment, all you have done it to put a credit on your account which you can either leave so this will be used to pay your bill or you can contact Sky and ask them to refund it to you which should take 5 working days to be back with you.

Re: Payment

GD1 — Sun, 16 Nov 2025 00:33:23 GMT

@Shannon114 wrote:

So I paid my bill on 13th and tonight sky have took £33 out when I've already paid and now made my sky account be in credit of £33 I want that money back it's disgusting

But it's your mistake as you made a unnecessary payment, so you can't say it's disgusting when your own actions have created this situation.