topic Broadband Giftcloud £80 Voucher in Account & Billing

Broadband Giftcloud £80 Voucher

Bingo1690 — Fri, 14 Nov 2025 19:25:19 GMT

Signed up to Fibre Broadband with a link from Sky/Giftcloud offering a voucher for £80 after 120 days. I have not received any voucher and have contacted Giftcloud by email and submitted an online form. I have had not had any help from Giftcloud. Contacted Sky today and after 2 hours explaining everything numerous times still have no assistance. Tried to make a complaint with Sky and had no success. No one wanted to help. It is a real shame as I have no complaints about the broadband service. I think I have been conned by Sky/Giftcloud offering. Any suggestions greatly appreciated?

Re: Broadband Giftcloud £80 Voucher

caesarome — Fri, 14 Nov 2025 19:31:09 GMT

@Bingo1690

You can fill in this form to register a complaint:

https://www.sky.com/help/complaints -

Sky then has 8 weeks to respond to you with a soloution or to issue you with a deadlock letter which will allow you to take this further.

Re: Broadband Giftcloud £80 Voucher

JAMES+Expert — Fri, 28 Nov 2025 09:28:27 GMT

Same as everyone who has posted didn't expect a con like this as a returning customer 😒

Re: Broadband Giftcloud £80 Voucher

Bingo1690 — Fri, 28 Nov 2025 14:05:52 GMT

I have filled out the form and Sky have rejected my complaint. I am now going to take this to CEDR. Lets see what happens then. Sky are just crooks.