Why is my bill so expensive?

Samantha246 — Fri, 14 Nov 2025 16:43:27 GMT

Hello I what to know why my bill has gone up so much? If it's not sorted I will be leaving! So please help me.

Re: Why is my bill so expensive?

Daniel0210 — Fri, 14 Nov 2025 16:46:14 GMT

@Samantha246
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

The most common reason for a bill increase (other than the inevitable annual price increase in April) is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Why is my bill so expensive?

caesarome — Fri, 14 Nov 2025 17:02:20 GMT

@Samantha246

You should be able to see if this has happened due to a discount finishing by comparing your latest Sky bill to a previous one, you can do this via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk

topic Re: Why is my bill so expensive? in Account & Billing

Why is my bill so expensive?

Re: Why is my bill so expensive?

Re: Why is my bill so expensive?