topic Re: Charged Twice in Account & Billing

Charged Twice

EnricoPrn — Fri, 14 Nov 2025 10:34:43 GMT

Hi, I got charged twice for the same invoice. I made a manual payment on the 8th November to pay my last invoice and I got charged again yesterday automatically by the system even though the invoice was showing as paid. Can you please double check and return the money?

Re: Charged Twice

Daniel0210 — Fri, 14 Nov 2025 10:36:10 GMT

@EnricoPrn

If you have a continuous payment method set up (which the T's and C's state you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We used to escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.

Re: Charged Twice

MightyQuinn — Fri, 14 Nov 2025 10:48:37 GMT

Hi @EnricoPrn Your automatic bill was created 14 days before your payment date (so 30th Oct). So any payment after the 30th Oct will result in a double payment!