topic Re: Compensation in Account & Billing

Compensation

Gaming21 — Fri, 07 Nov 2025 15:37:09 GMT

I've been waiting for compensation since July but have also had more owed prior to this why does it take so long everyone I've spoken to says just give them a few more days all lies

Re: Compensation

caesarome — Fri, 07 Nov 2025 15:58:51 GMT

@Gaming21

What a this compensation from so is it a broadband or TV issue ?

Re: Compensation

Gaming21 — Fri, 07 Nov 2025 16:47:31 GMT

Broadband

Re: Compensation

caesarome — Fri, 07 Nov 2025 17:00:08 GMT

And was this due to a delayed activation or because it was down for a while ?

Re: Compensation

Gaming21 — Fri, 07 Nov 2025 17:00:54 GMT

Delayed activation

Re: Compensation

caesarome — Fri, 07 Nov 2025 17:12:17 GMT

@Gaming21

I would fill in this form to register a complaint:

https://www.sky.com/help/complaints

Re: Compensation

Gaming21 — Fri, 14 Nov 2025 09:10:42 GMT

I've emailed them loads and each person i speak to keeps telling me different

Re: Compensation

PandJ2020 — Fri, 14 Nov 2025 09:13:39 GMT

@Gaming21 wrote:
I've emailed them loads and each person i speak to keeps telling me different

Lodge the complaint in the first instance.

As mandatory compensation you'll eventually 'win' - even if you have to take it to Ombudsman Services.