Error message when updating direct debit details

jackt24 — Thu, 13 Nov 2025 16:54:15 GMT

Hi,

I have tried to update my direct debit details and keep getting an error message (online and mobile). Please can some one advise of what number to call/who to contact?

Thanks

Re: Error message when updating direct debit details

caesarome — Thu, 13 Nov 2025 17:27:10 GMT

@jackt24

You will have to contact Sky about this so under “Need more help” at the bottom of this page might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

topic Error message when updating direct debit details in Account & Billing

Error message when updating direct debit details

Re: Error message when updating direct debit details