topic Re: Changing Security Questions in Account & Billing

Changing Security Questions

CShep — Wed, 12 Nov 2025 10:51:22 GMT

I have forgotten my security questions & simply want to know how to change them so I don't lose access to my account.

Re: Changing Security Questions

jayach — Wed, 12 Nov 2025 12:37:14 GMT

If you login here: https://www.sky.com/mydetails/sky-id and scroll down there should be an option to do just that.

Re: Changing Security Questions

CShep — Wed, 12 Nov 2025 21:10:57 GMT

There is not, it is simply just:
"Sky iD name"

"Sky iD email address"
"Password"

"Two-step verification" (Phone Number & Recovery Code)

Re: Changing Security Questions

caesarome — Wed, 12 Nov 2025 22:11:20 GMT

@CShep

Does this link work for you:

https://www.sky.com/mydetails/sky-id/edit-security-question?authenticationStatus=ok

Re: Changing Security Questions

jayach — Thu, 13 Nov 2025 01:16:03 GMT

@CShep wrote:
There is not, it is simply just:
"Sky iD name"
"Sky iD email address"
"Password"
"Two-step verification" (Phone Number & Recovery Code)

So, when you use the link given, do you not see:

Re: Changing Security Questions

CShep — Thu, 13 Nov 2025 11:24:32 GMT

Unfortunately not, just brings me back to the same 'my details' page.

Re: Changing Security Questions

CShep — Thu, 13 Nov 2025 11:25:08 GMT

It shows me everything but the secuirt questions part, not too sure why.

Re: Changing Security Questions

CShep — Thu, 13 Nov 2025 13:55:30 GMT

I did manage to brute force the security question, however if anyone can find out how this could be changed considering I am not receiveing the options then that would be appreciated.