topic Re: Cancelled sky a while ago in Account & Billing

Left sky 10 weeks ago

Kath232 — Thu, 13 Nov 2025 09:10:44 GMT

I left sky weeks ago and now with EE, I don't even have sky equipment now you have it back, but I keep getting emails saying you carnt collect payment , and u need to reinstate, ? After a lengthy conversation with someone cancelling my sky legally. This has affected my credit score aswell, what is going on, I have been trying for days to get to spk to someone to no avail

Re: Cancelled sky a while ago

Kath232 — Thu, 13 Nov 2025 09:14:37 GMT

Disgusting service you need to sort my account asap

Re: Left sky 10 weeks ago

PandJ2020 — Thu, 13 Nov 2025 09:16:32 GMT

Did you actually cancel your Sky? (And get confirmation?)

Or did you use a switch service? If so, what services did you have?

Re: Cancelled sky a while ago

PandJ2020 — Thu, 13 Nov 2025 09:17:49 GMT

@Kath232 wrote:
Disgusting service you need to sort my account asap

You want other customers to sort your account? We can't do that...

Re: Cancelled sky a while ago

Sharcuk — Thu, 13 Nov 2025 14:18:17 GMT

@Kath232 Sky will only discuss your account with you once you've paid what they believe is due to be paid.

Re: Left sky 10 weeks ago

TimmyBGood — Thu, 13 Nov 2025 15:31:52 GMT

@Kath232 wrote:

I left sky weeks ago and now with EE,

Perhaps note that 'switching' to EE won't cancel Sky television even if EE TV is on the new subscription. The one-touch-switch system only covers broadband.