topic Paying Twice in Account & Billing

Paying Twice

MarkHeaney1 — Thu, 13 Nov 2025 07:54:04 GMT

Good Morning

i took out the new contract with you in the name of Mr M Heaney in May 2025 in the Sky shop in Bluewater, I was told the direct debit of £88 for the old contract in the name of Mrs N Heaney paid from my bank account would be cancelled, this does seem to be the case and I've been paying twice.

i trust this is in order and look forward to the cancellation of the direct debit and the refund of £88 x 6.

Best regards

Mark Heaney

Re: Paying Twice

Daniel0210 — Thu, 13 Nov 2025 07:58:21 GMT

@MarkHeaney1
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

You'll need to contact Sky and your bank.

Re: Paying Twice

MightyQuinn — Thu, 13 Nov 2025 11:39:17 GMT

@MarkHeaney1 wrote:
cancellation of the direct debit and the refund

Hi @MarkHeaney1 Once you have rectified your accounts at Sky, you use your bank to enforce the direct debit guarantee.