topic Re: Returns Label in Account & Billing

Returns Label

Subi — Wed, 12 Nov 2025 23:33:09 GMT

Please send me the returns label, as there was no label with my new router. Thanks

Re: Returns Label

Daniel0210 — Thu, 13 Nov 2025 04:55:39 GMT

@Subi
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Have Sky asked for the return of the hub? Some of the older hubs like the Sky Q hub don't need to be returned.

Re: Returns Label

Subi — Thu, 13 Nov 2025 07:21:02 GMT

Yeah, they have asked to return the unit. Apologies I didn't realise my message wasn't going to SKY.

Re: Returns Label

Daniel0210 — Thu, 13 Nov 2025 07:29:37 GMT

@Subi

No need to apologise. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Returns Label

Subi — Thu, 13 Nov 2025 08:18:53 GMT

Thank You