https://helpforum.sky.com/t5/Account-Billing/Money-back/m-p/5139521#M273897 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3883397">@Christinedavids</a>&nbsp;</P> <P><SPAN>It sounds like an unnecessary manual payment was made.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you have a continuous payment method set up (which the T's and C's state you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.</SPAN></P> <P>&nbsp;</P> <P><SPAN>This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We used to escalate this to the Messaging Team on here but unfortunately that process is not currently available. </SPAN></P> <P>&nbsp;</P> <P><SPAN>Either call, use Sky Assistant or perhaps use social media to initially make contact.</SPAN></P> Wed, 12 Nov 2025 10:42:21 GMT Daniel0210 2025-11-12T10:42:21Z https://helpforum.sky.com/t5/Account-Billing/Money-back/m-p/5139515#M273895 I've paid my twice and want my second payment returned Wed, 12 Nov 2025 10:39:04 GMT https://helpforum.sky.com/t5/Account-Billing/Money-back/m-p/5139515#M273895 Christinedavids 2025-11-12T10:39:04Z https://helpforum.sky.com/t5/Account-Billing/Money-back/m-p/5139520#M273896 <P>Once it shows as a credit you can call Sky to ask does it back. &nbsp;Credits take 3-5 working days.</P> Wed, 12 Nov 2025 10:42:07 GMT https://helpforum.sky.com/t5/Account-Billing/Money-back/m-p/5139520#M273896 PandJ2020 2025-11-12T10:42:07Z https://helpforum.sky.com/t5/Account-Billing/Money-back/m-p/5139521#M273897 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3883397">@Christinedavids</a>&nbsp;</P> <P><SPAN>It sounds like an unnecessary manual payment was made.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you have a continuous payment method set up (which the T's and C's state you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.</SPAN></P> <P>&nbsp;</P> <P><SPAN>This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We used to escalate this to the Messaging Team on here but unfortunately that process is not currently available. </SPAN></P> <P>&nbsp;</P> <P><SPAN>Either call, use Sky Assistant or perhaps use social media to initially make contact.</SPAN></P> Wed, 12 Nov 2025 10:42:21 GMT https://helpforum.sky.com/t5/Account-Billing/Money-back/m-p/5139521#M273897 Daniel0210 2025-11-12T10:42:21Z