topic Re: Sky Multiscreen in Account & Billing

Sky Multiscreen

clairehine — Wed, 12 Nov 2025 12:35:36 GMT

Hello

I hope you are well.

I cancelled my Sky Multiscreen in June following the outage, however, I can see I am still be charged.

Please can a Sky agent get in contact with me regarding this, as I have been paying the extra fee for the last5 months.

Thank you

Re: Sky Multiscreen

Daniel0210 — Wed, 12 Nov 2025 12:38:18 GMT

@clairehine
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

No one from Sky will contact you as a result of a post here.

How did you cancel Multiscreen?

Did you receive an email from Sky acknowledging the cancellation?

Re: Sky Multiscreen

oldfella — Wed, 12 Nov 2025 12:38:56 GMT

@clairehine wrote:

Hello

I hope you are well.

I cancelled my Sky Multiscreen in June following the outage, however, I can see I am still be charged.

Please can a Sky agent get in contact with me regarding this, as I have been paying the extra fee for the last5 months.

Thank you

Hi @clairehine

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home