https://helpforum.sky.com/t5/Account-Billing/Refund-required/m-p/5139009#M273817 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4494903">@Schoenherr149</a>&nbsp;</P> <P><SPAN>Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process is currently unavallable and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.</SPAN></P> Tue, 11 Nov 2025 19:01:24 GMT Daniel0210 2025-11-11T19:01:24Z https://helpforum.sky.com/t5/Account-Billing/Refund-required/m-p/5139008#M273816 <P>Hi, I've been trying to get a refund for over payments, I left sky mid September and am still waiting the return of credit on the account. I have left my payment method open with them but still nothing. All the digging I do points to coming in here. Please help</P> Tue, 11 Nov 2025 18:59:55 GMT https://helpforum.sky.com/t5/Account-Billing/Refund-required/m-p/5139008#M273816 Schoenherr149 2025-11-11T18:59:55Z https://helpforum.sky.com/t5/Account-Billing/Refund-required/m-p/5139009#M273817 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4494903">@Schoenherr149</a>&nbsp;</P> <P><SPAN>Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process is currently unavallable and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.</SPAN></P> Tue, 11 Nov 2025 19:01:24 GMT https://helpforum.sky.com/t5/Account-Billing/Refund-required/m-p/5139009#M273817 Daniel0210 2025-11-11T19:01:24Z