topic Re: Think I just had a scam call in Account & Billing

Think I just had a scam call

Andrew352 — Tue, 11 Nov 2025 11:07:05 GMT

I think i just had a scam call asking if I wanted to save 30% on my bills. They asked me to change my password. Is this a scam?

Re: Think I just had a scam call

GD1 — Tue, 11 Nov 2025 11:14:06 GMT

@Andrew352 Yes, Sky would never ask you to change your account password on a phone call. Did you follow their instructions? If so you need to change your password to prevent any unauthorised access.

Re: Think I just had a scam call

Daniel0210 — Tue, 11 Nov 2025 11:20:05 GMT

@Andrew352

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll likely be a scam call.

Re: Think I just had a scam call

Andrew352 — Tue, 11 Nov 2025 12:40:37 GMT

No I didnt just stalled them and they said they would phone back. Thanks for answering.

Re: Think I just had a scam call

Daniel0210 — Tue, 11 Nov 2025 12:51:21 GMT

@Andrew352

They try to obtain sufficient information to be able to order expensive mobile devices under your details.

The scammers would then recontact you (again claiming to be Sky) saying they've made a mistake and to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or even send a 'courier' to collect it.

See this link

https://www.sky.com/help/articles/account-takeover

Re: Think I just had a scam call

Andrew352 — Tue, 11 Nov 2025 13:40:05 GMT

Wow thank you thats good to know. I got the sense he was after more info