topic Re: New Remote order has not arrived in Account & Billing

New Remote order has not arrived

AdamL1983 — Mon, 10 Nov 2025 13:21:46 GMT

When called about a new contract I agreed based on several factors, one being the replacement of two Sky Q remotes. I was promised this on the phone but have since not received them. They're also not on the My Orders section of the App.

can anyone help?

Re: New Remote order has not arrived

caesarome — Mon, 10 Nov 2025 13:28:20 GMT

@AdamL1983

As we are customers here you will have to chase this up by either calling or using one of the social media links at the bottom of this page.

Re: New Remote order has not arrived

Daniel0210 — Mon, 10 Nov 2025 13:34:52 GMT

@AdamL1983

Were they faulty?

If a Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

Re: New Remote order has not arrived

AdamL1983 — Mon, 10 Nov 2025 13:36:07 GMT

Yes on both of them buttons were faulty, one doesn't hardly work and the other falls out all the time as well.

Re: New Remote order has not arrived

Daniel0210 — Mon, 10 Nov 2025 13:37:33 GMT

@AdamL1983

Then fill in that form if the original order doesn't materialise.

Re: New Remote order has not arrived

AdamL1983 — Tue, 11 Nov 2025 13:14:04 GMT

Which form do you mean? Sorry.

Re: New Remote order has not arrived

Daniel0210 — Tue, 11 Nov 2025 13:19:51 GMT

@AdamL1983

Go into the link in post 3.