topic Re: Account issues in Account & Billing

Account issues

PhilTeale74 — Mon, 10 Nov 2025 17:17:49 GMT

I was out of contact so paying a rolling contract, I think I signed up for another contract with the addition of Sky Glass, but then couldn't log in to My Sky to view contacts or delivery dates. I have tried to reset my password but not able to log in.

Re: Account issues

caesarome — Mon, 10 Nov 2025 17:25:46 GMT

@PhilTeale74 wrote:
but then couldn't log in to My Sky to view contacts or delivery dates. I have tried to reset my password but not able to log in.

What is happening when you try to access your account or reset the password ?

Re: Account issues

pintophil — Mon, 10 Nov 2025 18:01:58 GMT

I don't have permission, I logged in with a different email but can't see orders but £20 upfront was paid yesterday

Re: Account issues

PhilTeale74 — Tue, 11 Nov 2025 09:18:48 GMT

I don't have permission, I logged in with a different email but can't see orders but £20 upfront was paid yesterday

I just need to know if the new contract went through before starting again & delivery dates

Re: Account issues

caesarome — Tue, 11 Nov 2025 09:28:51 GMT

@pintophil wrote:

I logged in with a different email

You need to login to the account with the same details you used when placing the order.

Re: Account issues

PhilTeale74 — Tue, 11 Nov 2025 10:45:27 GMT

All sorted

45mins on the phone, something happened with the order & it didn't go through but my re contract happened.

Re: Account issues

Claire676 — Tue, 11 Nov 2025 12:53:01 GMT

No I need to talk to someone

Re: Account issues

Daniel0210 — Tue, 11 Nov 2025 12:56:44 GMT

@Claire676 wrote:

No I need to talk to someone

@Claire676
The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟦 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟦 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟦 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟦 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.