topic Re: Miss Santosh in Account & Billing

Miss Santosh

Sa49 — Tue, 11 Nov 2025 11:19:16 GMT

Hi Sky l just had a new sky broadband fit l am happy with this but the old virgin broadband took £60 out today's So l need the money back

Re: Miss Santosh

Daniel0210 — Tue, 11 Nov 2025 11:26:42 GMT

@Sa49

You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

How did you cancel your Virgin subscription?

Have you contacted Virgin about this?

Re: Miss Santosh

caesarome — Tue, 11 Nov 2025 11:31:55 GMT

@Sa49

If it is Virgin that took the money then it will be Virgin that you need to contact about this.

Re: Miss Santosh

MarkGoldsmith — Tue, 11 Nov 2025 11:34:11 GMT

@Sa49 wrote:
Hi Sky l just had a new sky broadband fit l am happy with this but the old virgin broadband took £60 out today's So l need the money back

@Sa49 Did you have TV with Virgin or just broadband?